Last Updated: August 19, 2025
This Privacy Notice for TollTracker ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.
This summary provides key points from our Privacy Notice, but you can find more details about any topic by clicking the links in the table of contents or scrolling to the relevant section.
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register for the Services, express an interest in obtaining information about us or our products and Services, participate in activities within the Services, or otherwise contact us.
Personal information provided by you. Depending on the context and your choices, this may include:
Sensitive Information. We do not process sensitive personal information.
Payment Data. We may collect data necessary to process payments if you choose to make purchases, such as the payment instrument number and the security code associated with it. All payment data is processed and stored by Stripe and Outseta. Their privacy policies are available here: https://stripe.com/en-bg/privacy and here: https://www.outseta.com/privacy-policy.
Social Login Data. We may provide you with the option to register/log in using an existing social network account (e.g., Facebook, X). If you do so, we will receive certain profile information such as your name, email address, friends list, and profile picture, as described in Section 6.
App Data. If you use our applications for tracking road segments for average speed, we may also collect the following information with your permission:
All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes.
In short: Some data — such as IP address and/or browser and device characteristics — is collected automatically when you visit the Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage data, such as IP addresses, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use the Services, and other technical data. This information is primarily needed to maintain the security and operation of our Services, for troubleshooting, and for internal analytics and reporting.
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We may share information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API) to provide location-based services.
In short: We may collect limited data from public databases, marketing partners, social media platforms, and other external sources to improve the relevance of our offerings and records.
If you interact with us on a social platform through your social account (e.g., Facebook or X), we receive personal information about you from that platform, according to your account's privacy settings. You may have the right to withdraw your consent. Please review the settings of the respective platform.
In short: We process your information to provide, improve, and administer our Services, to communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.
In short: We process your personal information only when we believe it is necessary and we have a valid legal basis under applicable law, such as your consent, fulfillment of contractual obligations, compliance with legal requirements, protection of vital interests, etc.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. As such, we may rely on the following legal bases:
In short: We may share information in specific situations and/or with the following third parties.
We may need to share your personal information in the following situations:
In short: Yes, we use cookies and similar technologies to collect and store information.
We use cookies and similar technologies (web beacons, pixels) to collect information when interacting with our Services. This helps us maintain security and your account, prevent crashes, fix bugs, save preferences, and support essential site functions.
We also allow third parties and service providers to use online tracking technologies in our Services for analytics and advertising, including managing and displaying ads, personalizing ads based on your interests, or abandoned cart reminders (depending on your communication preferences). These parties may use their technologies to provide ads for products and services tailored to your interests in our Services or on other sites.
We may share information with Google Analytics to track and analyze usage of the Services. Google Analytics advertising features we may use include: Google Analytics Demographics and Interest Reporting, Remarketing with Google Analytics, and Google Display Network Impression Reporting.
To opt-out of Google Analytics tracking in the Services, visit the Google Analytics opt-out tool. You can opt-out of Google Analytics advertising features through Ad Settings. Other opt-out methods include NAI opt-out and NAI mobile choice. For Google's privacy practices, see Google Privacy & Terms.
In short: If you choose to register or log in to our Services through a social network account, we may have access to certain information about you.
Our Services offer the ability to register/log in using third-party account details (e.g., Facebook or X). When you choose this, we receive certain profile information from the respective provider. This may vary but often includes your name, email, friends list, and profile picture, as well as other information you make public on the platform. We use the received information only for the purposes described in this Policy or which are clear to you in the respective Services. We are not responsible for other uses of your data by the social media provider. We recommend reviewing their privacy notice and setting your preferences.
In short: We store your information for as long as necessary for the purposes described in this Notice, unless a law requires otherwise.
We will store your personal information only for the period necessary for the purposes set out here, unless a longer term is required or permitted by law (e.g., tax, accounting, or other legal requirements). Nothing in this notice requires us to store personal information longer than the period during which users have an account with us.
When there is no legitimate need to process your personal information, we will delete or anonymize it, or if this is not possible (for example, because the data is in backup archives), we will securely store the personal information and isolate it from further processing until its deletion.
In short: We strive to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational measures designed to protect any personal information we process. Despite our measures and efforts to protect your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to compromise our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the Services in a secure environment.
In short: In some regions (such as the European Economic Area (EEA), United Kingdom, and Switzerland), you have rights that allow you greater access to and control over your personal information.
In these regions, you have certain rights under applicable data protection laws. These may include the right to request: (i) access and a copy of your personal data; (ii) correction or deletion; (iii) restriction of processing; and (iv) where applicable, data portability; and (v) not to be subject to automated decision-making. You can submit such a request by contacting us using the details in Section 12. We will review and act upon any request in accordance with applicable law.
If you are in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to lodge a complaint with your national supervisory authority or the ICO (UK). In Switzerland, you can contact the Federal Data Protection and Information Commissioner.
If we rely on your consent, you can withdraw it at any time by contacting us (see Section 12). This will not affect the lawfulness of processing before the withdrawal, nor processing on another legal basis other than consent.
You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails sent or by contacting us (see Section 12). We may continue to send you service-related communications (e.g., important account notifications).
To review or change the information in your account or to close your account, you can:
Upon request to close the account, we will deactivate or delete the account and information from active databases. We may retain some information in our files to prevent fraud, troubleshoot, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.
Cookies and similar technologies: Most web browsers accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Refusal may affect certain features of the Services.
Most web browsers and some mobile operating systems and applications include a 'Do-Not-Track' (DNT) feature or setting that you can activate to signal your preference not to have your online activities tracked. At this stage, a unified standard for recognizing and applying DNT signals has not been finalized. Therefore, we currently do not respond to DNT signals or any other mechanism that automatically communicates your choice not to be tracked online. If an online tracking standard is adopted that we must follow in the future, we will notify you in a revised version of this Notice.
In short: Yes, we will update this notice as necessary to remain in compliance with applicable laws.
We may update this Privacy Notice periodically. The updated version will be indicated by 'Revised' and an updated date at the top. If we make significant changes, we may notify you by posting a notice or by sending a direct notification. We encourage you to review this Notice often to stay informed about how we protect your information.
For questions or comments about this notice, write to [email protected] or by mail to:
TollTracker Sofia, Bulgaria
If you are a resident of the European Economic Area, we are the 'data controller' for your personal information. We have appointed Viktor Kolev as our EEA representative. You can contact him directly regarding the processing of your information at email [email protected].
You have the right to request access to the personal information we collect from you, details about how we have processed it, to correct inaccuracies, or to delete your personal information. You may also have the right to withdraw your consent. These rights may be limited in certain cases by applicable law. To submit a request to review, update, or delete your personal information, please send an email to [email protected] with the subject 'Data Subject Access Request'.
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